Download help

It usually arrives within a few minutes of payment. Check your spam, junk or promotions folder and search your inbox for “ClearWeek Studio”.

Still nothing? Email support@evadeclaw.com from the address you used at checkout, or tell us that address, and we'll resend it.

Links work for 14 days. Email us with your order number or checkout email address and we'll send a new link free of charge, for up to 24 months after your purchase.

• Try a different browser, or turn off any download-manager extension.
• Try another network. Some work and school networks block file downloads.
• On a phone or tablet, choose “Download” or “Save to Files” rather than opening the file in the browser.

• Windows: right-click the file and choose “Extract All”.
• Mac: double-click the file.
• iPhone and iPad: open the Files app and tap the file.
• Android: open your Files app and tap the file, then “Extract”.

You can also skip the ZIP and download each file on its own.

• PDF: open it in your web browser or any PDF reader.
• XLSX: open it in Microsoft Excel, Google Sheets (upload it, then choose File › Save as Google Sheets) or the free LibreOffice Calc.

First, download it again: an interrupted download can produce a broken file. If it's still wrong, email us with the file name and what you see (a screenshot helps). We'll send a corrected file or, if we can't fix it, a refund. See the Delivery and Refund Policy.